Visual Light Communication And Customer Engagement...

With the rise of the smartphone and ubiquitous internet connectivity, retailers have found themselves on the hunt for new ways to interact with their guests. One of the most promising of these is LED-based Visual light Communication (VLC), which gives retailers a powerful in-store tool to engage with customers. The opportunity to harness the power of VLC (also known as Li-Fi) is another great reason for retailers to make the switch to LEDs. LED technology makes VLC possible because of the extremely fast rate at which the chips can be switched from on to off, and vice versa. This rapid fire switching means LED lighting systems can be modulated with computer chips to convey data at such a fast rate that the human eye won’t even perceive a flicker in the constant white light used to light the store. The LED lights communicate with the camera lens of mobile devices. Shoppers in the store will opt in to “listen” to the VLC-based communications,  supplying the store with extremely accurate location data similar to GPS, but it works indoors and its accuracy rate is within centimeters. The store could then use the data to provide location-based services or personalized content to shoppers as they browse the aisles. The technology could also be used to serve as a navigation device in airports and museums. Already the Museum of Science in Boston is featuring the first pilot project by ByteLight, a startup that uses LED lighting equipped with chips and software to provide visitor locations and promote interactive learning. The LED system uses VLC to communicate with iPad cameras to create a richer experience, and to provide a fuller breadth of information for the exhibit which pertains to how digital technology is affecting our lives. While traditional technologies such as signs...